Your terms and conditions of use

Payment Method

We accept Banking/Wire Transfer as payment method.

Purchase

By submitting your order you are offering to buy the goods and allowing us to use your personal details for the purposes of supplying goods (including passing your details onto couriers and other subcontractors).

We will not use your details for other purposes without asking your consent and you may ask that your details are removed from our system by writing to the address above.

We are not obliged to supply the goods to you until we have confirmed acceptance of your order and this is when the contract is made. You do not own the goods until we receive payment in full. All prices and offers are subject to change and availability. Errors and omissions excepted. Subject to not selling below our cost price.

For out of stock items, delivery dates given are only estimates.

Delivery

We aim to dispatch goods to you within 2 working days, the exact delivery estimated time according to the schedule from the shipping company prefered. We also may deliver the goods in several consignments but will not charge any extra delivery for this.

Complaints

We try very hard to exceed our customer expectations. In case we fail and you need to complain about our service then please email us at complaint@indonesianpapers.com

We will acknowledge all questions or queries within a maximum period of 48 hours.